Vision and values
The global law firm that sets the standards
We will look after our clients' interests as if they were our own. We will deliver levels of service and build relationships that are second to none.
We will be straightforward, open and honest in all our dealings and we will act with utmost integrity.
We will place the firm's interests ahead of the agenda of any individual. We will act as one firm, recognising the different important contributions we each make.
We will take care of each other and we will treat everyone with respect, fairness and courtesy. We will recognise the need to balance personal and business lives.
We will take responsibility for problems and strive to always find solutions to the issues faced by our clients and colleagues.
We will embrace change and challenge the status quo, always seeking to find better ways of doing things.
What does this mean for our clients?
We put our clients in control. We tell them exactly what is involved in our quote. If something unexpected comes up we discuss it with our clients before we take any action.
A high level of service
We use project management techniques, detailed scoping and defined legal products so that our clients are totally clear on what we will do, when and at what cost.
A better service experience
To be measurably better than our competition we need to consistently exceed our clients' expectations. This means being easy to deal with and having accessible professionals who communicate effectively at all levels.
Being measurably better
We believe that even the most complex, one-off piece of specialist work is capable of being scoped and budgeted. Our services principle means we are under an obligation to:
- keep the client up to date on costs
- compare how much has been spent against budget
- obtain the client's agreement before exceeding the budget.