About us

Introduction

We aim to ensure we deliver service excellence at every level, every time we do business.

We measure our performance by regularly carrying out satisfaction surveys after every major piece of work and through Independent Partner Reviews.

The results are reported back directly to the team involved and regularly communicated to the entire firm. This makes us accountable for our actions and ensures that we deliver a great service. If the scores are not consistently high you can be certain that immediate action will be taken.

We are always open to the views of individual clients on different or additional ways to measure our performance. For example, it may relate to the time taken to get things done or the cost saved. Being client centred means judging our performance by reference to what matters most to each client.

For further information, please contact:

Alan Meredith
Partner
Tel: 0845 498 7651
International: +44 29 2047 7651
E-mail: alanmeredith@eversheds.com