China

Our approach to client service

Our clients have told us that, when it comes to major international law firms, the skills of the people and the quality of the advice they give is something clients simply take for granted. What clients look for as a differentiator, however, is reliability, predictability, sound project planning and transparency.

In response to these client expectations, we have invested more than £10m in:

• developing innovative project management processes to provide transparency
• installing new IT systems to support our project management approach
• training all of our people to apply our project management methodology.

What are the benefits?

Our project management approach ensures effective planning, communication and genuine cost predictability.

In short, we are lawyers you can count on.

Predictability and measurability

Every one of our lawyers has been trained in our project management approach,and uses our DealTrack methodology.

Every job we do for you will be fully scoped and planned. We put real effort into understanding your key commercial issues, then agree with you how we are going to achieve them.

This approach is driven by constant communication and control to ensure the project is delivered to your requirements. Robust scoping and review methods and regular communication ensure predictability and mean that there are no surprises.

Predictable costs

We will never charge you for tasks you have not agreed in advance. Sometimes there are unexpected turns that can have a serious impact on costs and timescales. If so, we will revise the costs and timescales, then agree them with you before undertaking further work. With project management, you always remain in control.

Regular communication

As part of the initial scoping and planning we will ask you how and when you want us to communicate with you: by e-mail, phone or fax? Every day, once a week, once a month? We'll ask how you would your like your legal advice: highly detailed or a quick one page summary?

Listening to what you have to say

Throughout the project we will continually review our plan to ensure it is still relevant and effective, and will adapt it if necessary. Being predictable doesn't mean a lack of flexibility: we continuously monitor all work so that you get the best result.

Continuous improvement

As part of our drive for service excellence, once a job is complete we will ask for your feedback so we can learn lessons that will help us to provide an even better service in the future.

This is what Eversheds means by project management - a first-rate legal service backed by rigorous cost control and total accountability, every step of the way.